Access to our Website and related services (the “Platform”) is conditioned upon your acceptance of these Terms of Service (“Terms”).

By accessing or using the Platform you agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not use the Platform.

Awasi may modify these Terms from time to time.

Updated versions will be posted on this page and become effective immediately upon publication.

Your continued use of the Platform constitutes acceptance of the updated Terms.

The Platform allows users to:

• Learn about Awasi lodges and destinations
• Explore travel experiences
• Request or confirm reservations
• Communicate with Awasi staff
• Manage guest preferences

Reservations made through the Platform constitute a direct booking with Awasi or its affiliated operating entities.

All reservations are subject to availability and to the booking conditions provided at the time of reservation.

When making a reservation through the Platform:

• Awasi or its affiliated operating company acts as the merchant of record.
• Payments may be processed by Awasi or by a secure third-party payment processor.
• Reservations are confirmed only after written confirmation from Awasi.

Cancellation and payment policies will be communicated during the reservation process.

By using the Platform or making a reservation you confirm that:

• You are at least 18 years of age.
• You have legal authority to enter into agreements.
• All information provided is accurate and truthful.

Guests must comply with lodge rules and policies during their stay.

Guests may be responsible for damages caused to property.

Certain features may require the creation of a user account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity conducted under your account.

Awasi reserves the right to suspend or terminate accounts that violate these Terms.

All content on the Platform including:

• Images
• Videos
• Text
• Logos
• Trademarks
• Descriptions

is owned by Awasi or used under license.

Content is provided for informational purposes and may be updated without notice.

All intellectual property rights related to the Platform belong to Awasi or its licensors.

You may not reproduce, distribute, modify, or commercially exploit Platform content without prior written consent.

Users may not:

• Use bots, scrapers, or automated tools to access the Platform.
• Attempt to interfere with Platform security.
• Introduce malware or harmful software.
• Use the Platform for unlawful purposes.

Awasi reserves the right to terminate access for violations.

Awasi does not guarantee uninterrupted access to the Platform.

The Platform may be modified, suspended, or discontinued at any time without notice.

To the maximum extent permitted by law, Awasi shall not be liable for indirect, incidental, or consequential damages arising from the use of the Platform.

Awasi shall not be responsible for delays or failure in performance due to events beyond reasonable control including natural disasters, pandemics, transportation disruptions, or government actions.

These Terms are governed by the laws of Chile.

Any disputes shall be resolved in the competent courts of Chile unless otherwise required by applicable law.